Temporary Urgent Clinical Support Line Now Available

At Kettering Health, we remain steadfast in our commitment to serving our patients with the highest level of care and safety. Our physicians and care teams continue to be ready to serve you, even during this time of disruption.

While our office phones remain down, we understand the importance of staying connected—especially for urgent clinical concerns. That’s why we’ve established a temporary phone line for patients with urgent clinical questions, staffed by Kettering Health registered nurses.

That number is (937) 600-6879.

We would like to provide assurance that calls are getting through at this time. However, due to the exceedingly high volume, we ask for patience as our teams work as quickly as possible to connect with each caller.

Please note:

• This line is intended for urgent clinical needs only.
  To keep it available for those who need it most, we kindly ask that you donot use this line for:
  • Questions about the ongoing technology outage
  • Information and data security concerns
  • Scheduling or non-urgent appointment requests

For the latest updates about the outage, please visit: ketteringhealth.org/system-wide-technology-outage

Before you call, please have the following information ready:

• Your full name and date of birth
• Your doctor’s name and practice
• A brief summary of your clinical concern
• Your current medication list
• A phone number where we can reach you
• This will help our nurses address your needs quickly and support as many patients as possible.

Additional Information:

• If you have a scheduled appointment, please plan to keep it. Our teams are continuing care as planned, but we currently do not have access to appointment schedules.
• If you are scheduled for surgery, hospitals are reaching out directly to patients with updates.
• Need a medication refill? If you are a current patient, bring your empty prescription bottle to the practice location, and our team will assist you.
• If you have an emergency, please go to your closest emergency department. Kettering Health’s emergency departments remain open and ready to serve you.
• Patients will not receive a text message with test results or appointment information from Kettering Health. Phone calls from staff are our primary mode of communication.

We appreciate your patience, understanding, and cooperation as we work through this together. It is our honor to continue serving you.

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