Middletown's Cyber Attack Over The Weekend Still Causing Problems For City To Do Its Business

MIDDLETOWN, OH -- Over the weekend the City of Middletown experienced a cybersecurity incident. On Monday, August 18, the city's posted 

The City of Middletown experienced a cybersecurity incident over the weekend that disrupted several City functions. City Staff, in coordination with local, state, and federal agencies, are working diligently to resolve the issue and have services go back online as soon as possible.

Due to the incident, in-person services at the Middletown City Building are closed until further notice. That includes police/public records, utility billing, income tax, and the health department.

Utility billing invoices can still be paid online through InvoiceCloud, however there is a small credit card charge for that method of payment. During this closure period, no utilities will be shut off due to non-payment.

Additionally, 911 services are still available. For non-emergency calls, call 513-425-7701. If you experience a criminal or medical emergency, residents are advised to continue to call 911.

Middletown Municipal Court is running on its normal schedule. All parties with a pending case should report on their previously scheduled court date. Finally, the Middletown City Council meeting scheduled for Tuesday, August 19, 2025, is still on. However, it will not be livestreamed. It will be recorded offline and available to view sometime in the future.The City of Middletown will continue to monitor the situation and will provide further updates as they develop.

Then, on August 19 the city's last post read

The City of Middletown, in coordination with local, state, and federal officials, continue to investigate the cybersecurity incident that occurred over the weekend. Due to the high sensitivity of the situation, the City asks for continued patience from the community and media as the investigation continues.

Many City departments have established emergency secondary lines due to the essential nature of the provided services. Those temporary numbers are:

• Code Enforcement: 513-635-2331
• Building Inspection/Zoning: 513-760-8455
• Middletown Health Department: 1-877-774-4636
• Middletown Regional Airport: 513-236-3238
• The Event Center of Middletown: 513-567-0788
• Middletown Police (Non-Emergency): 513-425-7701911 services are still available and should be called for medical or criminal emergencies.

The City of Middletown is working diligently to return to normal operations as soon as possible. Please be patient as the City navigates this unfortunate situation. Follow this page for the latest updates in the coming days... https://www.facebook.com/CityOfMiddletownOH/

If you do not have Facebook, WLWT 5has been following the story https://www.wlwt.com/article/cyberattack-middletown-services-residents-data-concerns/65839335

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